隐私政策及使用条款
Website Privacy Policy
香港工会联合会（FTU）网站隐私政策
1. 我们注重你的隐私
香港工会联合会（「工联会」或「我们」）致力保障你的个人资料及隐私权，並依据香港《个人资料（私隱）条例》（Cap.486）及相关法例处理你的个人资料。本网站私隱政策將说明我们会收集哪些类型的资料、如何使用、分享、保护和管理你的资讯，以及你可行使的权利。
2. 我们收集的资料
当你使用本网站、流动应用程式或工联会提供的服务（如入会申请、会员管理、查阅福利、参与课程、医疗预约、活动报名等）时，我们可能会收集以下资料：
•基本资料：姓名、身份证号码／证件号码、出生年月日、性別、联络地址、电邮地址、联络电话等。
•会员相关：工会会员编号、会籍状况、积分、参与活动记录、福利兑换资料等。
•交易及付款资料：缴费、课程报名、订单资讯（如支付宝、微信、信用卡等第三方接口）。
•浏览及使用习惯：IP地址、设备资讯、浏览纪录、停留时间、互动记录（网上追踪技术如Cookies、像素標签）。
•其它资料：你提出查询时的通讯纪录、问卷调查、意见反馈等。
•基本资料：姓名、身份证号码／证件号码、出生年月日、性別、联络地址、电邮地址、联络电话等。
•会员相关：工会会员编号、会籍状况、积分、参与活动记录、福利兑换资料等。
•交易及付款资料：缴费、课程报名、订单资讯（如支付宝、微信、信用卡等第三方接口）。
•浏览及使用习惯：IP地址、设备资讯、浏览纪录、停留时间、互动记录（网上追踪技术如Cookies、像素標签）。
•其它资料：你提出查询时的通讯纪录、问卷调查、意见反馈等。
3. 资料用途
我们仅会將你的个人资料用於以下用途：
•核查身份及管理帐户
•处理入会申请、会员服务及福利发放
•完成交易，如缴费、课程及活动报名
•客户支援及处理查询
•推广工联会及合作伙伴之最新资讯、活动及优惠（可选择是否接收）
•优化系统功能、网站內容体验；分析会员需求和市场趋势
•法律及合规用途，如回应政府或监管机关要求、处理投诉
•核查身份及管理帐户
•处理入会申请、会员服务及福利发放
•完成交易，如缴费、课程及活动报名
•客户支援及处理查询
•推广工联会及合作伙伴之最新资讯、活动及优惠（可选择是否接收）
•优化系统功能、网站內容体验；分析会员需求和市场趋势
•法律及合规用途，如回应政府或监管机关要求、处理投诉
4. 如何分享资料
我们仅于必要时与以下单位分享资料：
•工联会属会及分支机构（如培训、医疗、福利部门等）
•指定的合作伙伴（如服务推广、福利兑换），原则上只分享已匿名或不包括直接联络方式的资料
•受聘服务供应商（如IT运维、数据分析、推广机构），需遵守本政策及合同约定之保密责任
•法律顾问、会计师、保险公司，仅限于必要情况
•政府部门及监管机构，依法例要求而提供
我们不会在未经你同意的情况下，向第三方用作其推广用途主动发送市场推广资料。
•工联会属会及分支机构（如培训、医疗、福利部门等）
•指定的合作伙伴（如服务推广、福利兑换），原则上只分享已匿名或不包括直接联络方式的资料
•受聘服务供应商（如IT运维、数据分析、推广机构），需遵守本政策及合同约定之保密责任
•法律顾问、会计师、保险公司，仅限于必要情况
•政府部门及监管机构，依法例要求而提供
我们不会在未经你同意的情况下，向第三方用作其推广用途主动发送市场推广资料。
5. 资料安全
工联会实施技术和管理措施，如数据加密、存取权限管控、监察操作日志、防火墙、漏洞测试等，保障你的资料安全。所有系统更新和维护均符合行业标准（如ISO 27001、OWASP），网站及APP资料传送采用加密连线。
6. 保留期限
我们只于达成本政策所述目的所需之期间内，保留你的个人资料；到期后会安全销毁或不可逆转地匿名化。部分资料需按照法定要求及合约约定保留更长期限。
7. 你的权利
你可随时：
•要求查阅及更正你的个人资料
•透过会员帐户、网站或应用程式设定取消接收推广资讯
•联络工联会 info@ftu.org.hk 或致电 3652 5700 提出相关申请或查询
•要求查阅及更正你的个人资料
•透过会员帐户、网站或应用程式设定取消接收推广资讯
•联络工联会 info@ftu.org.hk 或致电 3652 5700 提出相关申请或查询
8. 网上追踪技术
本网站及应用程式会使用Cookies、像素标签等技术以优化功能和内容体验。你可在浏览器设置中管理Cookies选项，但部分功能可能受影响。
9. 未成年人
如你未满18岁，须征得法定监护人同意方可使用工联会网站及服务。
10. 第三方网站
工联会网站或APP可能包含连结至第三方网站、服务平台（如合作伙伴福利、医疗预约、培训报名等）。该等网站的私隐政策由第三方机构自行订定与管理，建议你谨慎查阅其条款。
11. 隐私政策的更改
本政策可能因法规更新、技术变更而修订。当有重大修改时，工联会会通过网站／电邮／APP通知你。
12. 联络我们
如对本私隐政策有任何问题或需协助，请电邮至工联会：info@ftu.org.hk或致电 3652 5700 联络工联会。
This English version of the privacy clause is provided for convenience only and is a translation of the original Chinese version. In the event of any inconsistency or discrepancy between the English and Chinese versions, the Chinese version shall prevail and take precedence.
Hong Kong Federation of Trade Unions (FTU) Website Privacy Policy
1. Our Commitment to Your Privacy
The Hong Kong Federation of Trade Unions ("FTU" or "we") is dedicated to safeguarding your personal data and privacy. We handle your information in accordance with the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong and other applicable laws. This privacy policy outlines the types of information we collect, how we use, share, protect, and manage your data, and the rights you may exercise.
2. Information We Collect
When you use our website, mobile app, or FTU services (such as membership application, member management, accessing benefits, enrolling in courses, making medical appointments, registering for events, etc.), we may collect the following types of information:
•Basic information: Name, Hong Kong Identity Card/other document number, date of birth, gender, address, email, telephone number.
•Membership-related: FTU membership number, membership status, points, records of activity participation, benefit redemption data.
•Transaction and payment details: Payment records, course registration, order information (including third-party payment interfaces such as Alipay, WeChat Pay, credit card, etc.).
•Browsing and usage habits: IP address, device information, browsing history, time spent, interaction records (including online tracking technologies such as cookies and pixel tags).
•Other information: Correspondence when you make enquiries, survey responses, feedback, etc.
•Basic information: Name, Hong Kong Identity Card/other document number, date of birth, gender, address, email, telephone number.
•Membership-related: FTU membership number, membership status, points, records of activity participation, benefit redemption data.
•Transaction and payment details: Payment records, course registration, order information (including third-party payment interfaces such as Alipay, WeChat Pay, credit card, etc.).
•Browsing and usage habits: IP address, device information, browsing history, time spent, interaction records (including online tracking technologies such as cookies and pixel tags).
•Other information: Correspondence when you make enquiries, survey responses, feedback, etc.
3. Purpose of Data Collection
We use your personal data only for the following purposes:
•Identity verification and account management
•Processing membership applications, member services and benefit distribution
•Completing transactions, such as payments, course and event registration
•Customer support and enquiry handling
•Promoting latest news, events and offers from FTU and partner organizations (optional subscription)
•Optimizing system functions and website experience; analyzing member needs and market trends
•Legal and compliance purposes, such as responding to requests from government or regulatory authorities, handling complaints
•Identity verification and account management
•Processing membership applications, member services and benefit distribution
•Completing transactions, such as payments, course and event registration
•Customer support and enquiry handling
•Promoting latest news, events and offers from FTU and partner organizations (optional subscription)
•Optimizing system functions and website experience; analyzing member needs and market trends
•Legal and compliance purposes, such as responding to requests from government or regulatory authorities, handling complaints
4. How We Share Your Information
We only share your information with the following parties when necessary:
•FTU affiliates and branches (such as training, medical, and welfare departments)
•Designated partners (for service promotion or benefit redemption), generally sharing only anonymized data or excluding direct contact details where possible
•Engaged service providers (such as IT maintenance, data analysis, marketing agencies), all of whom are bound by confidentiality under this policy and contractual terms
•Legal advisors, accountants, and insurance companies, restricted to essential cases
•Government departments and regulatory bodies, where required by law
We will not proactively send marketing materials to third parties for their promotional purposes without your consent.
•FTU affiliates and branches (such as training, medical, and welfare departments)
•Designated partners (for service promotion or benefit redemption), generally sharing only anonymized data or excluding direct contact details where possible
•Engaged service providers (such as IT maintenance, data analysis, marketing agencies), all of whom are bound by confidentiality under this policy and contractual terms
•Legal advisors, accountants, and insurance companies, restricted to essential cases
•Government departments and regulatory bodies, where required by law
We will not proactively send marketing materials to third parties for their promotional purposes without your consent.
5. Data Security
FTU implements technical and administrative safeguards—such as data encryption, access control, activity logging, firewalls, and vulnerability testing—to protect your data. All system updates and maintenance adhere to industry standards (such as ISO 27001 and OWASP). Website and app data transmission use encrypted connections.
6. Retention Period
Your personal data will only be retained for as long as necessary to fulfill the purposes stated in this policy. Upon expiry, data will be securely destroyed or irreversibly anonymized. Certain data may be retained longer as required by law or by contractual obligations.
7. Your Rights
You may at any time:
•Request to access or correct your personal data
•Unsubscribe from promotional information via your member account, website or app settings
•Contact FTU at info@ftu.org.hk or dial 3652 5700 for related requests or enquiries
•Request to access or correct your personal data
•Unsubscribe from promotional information via your member account, website or app settings
•Contact FTU at info@ftu.org.hk or dial 3652 5700 for related requests or enquiries
8. Online Tracking Technologies
This website and mobile app utilize cookies and pixel tags to optimize functions and user experience. You may manage cookie preferences in your browser settings, though some functions may be affected.
9. Minors
If you are under 18 years old, you must obtain permission from your legal guardian to use the FTU website and services.
10. Third-Party Websites
The FTU website or app may contain links to third-party websites or service platforms (such as partner offers, medical appointments, training registrations). These sites are governed by their own privacy policies which are managed by the respective organizations. You are advised to carefully review those terms.
11. Changes to Privacy Policy
This policy may be revised due to regulatory or technological updates. For major changes, FTU will notify you via the website, email, or app.
12. Contact Us
If you have any questions or need assistance regarding this privacy policy, please contact FTU: info@ftu.org.hk or dial 3652 5700.
Website General T&C
香港工会联合会（FTU）网站条款及细则
1.接受条款
当你注册、登入、或使用本网站、APP及工联会各项服务（含会员平台、课程、福利、活动、医疗预约等），即表示你同意遵守本条款及细则，以及相关私隐政策。请细阅全部内容，如不同意本条款，你必须立即停止使用本网站与服务。
2.用户资格及帐号管理
•用户必须年满18岁。如未满18岁，需获监护人同意使用及注册帐号。
•用户必须提供真实、准确及最新的注册及联络资料。
•用户必须保证所注册的帐号及密码是个人及非商业帐号。
•工联会保留审核、暂停、取消任何帐号的权利，并可因安全或合规需要作出帐号管理，包括但不限于长期非活跃、违规、资料不实等. •用户必须提供真实、准确及最新的注册及联络资料。
•用户必须保证所注册的帐号及密码是个人及非商业帐号。
3.服务范围
•网站、APP及各平台功能涵盖会员管理、缴费、培训课程、医疗预约、福利兑换、活动报名等。
•工联会或授权合作伙伴有权随时调整、暂停、终止服务内容，无须事先通知。
•工联会或授权合作伙伴有权随时调整、暂停、终止服务内容，无须事先通知。
4.用户责任
•用户需妥善保管帐号密码，不得外借、转让、出售、交换予第三方.
•用户所提交、刊登、交流的所有资料需合法且无侵害第三方权利，否则须自行承担法律责任。
•不可于平台进行任何非法、欺诈、骚扰、诽谤、散播敏感或不适当讯息之行为。
•如发现帐号被盗用或安全问题，应立即通知工联会。
•用户所提交、刊登、交流的所有资料需合法且无侵害第三方权利，否则须自行承担法律责任。
•不可于平台进行任何非法、欺诈、骚扰、诽谤、散播敏感或不适当讯息之行为。
•如发现帐号被盗用或安全问题，应立即通知工联会。
5.会员权益及积分
•会员帐号及积分只限本人使用，不可转让或出售，但可按平台允许与家属或指定对象分享积分（如适用）
•积分、优惠及福利不得兑换现金，过期或取消帐号即自动失效。
•工联会有权决定、修改、终止任何积分、奖赏或专属优惠之细则及有效期。
•积分、优惠及福利不得兑换现金，过期或取消帐号即自动失效。
•工联会有权决定、修改、终止任何积分、奖赏或专属优惠之细则及有效期。
6.交易及付款
•任何网上交易、课程报名、订购均以用户下单时系统之最新价格为准.
•部分付款需透过第三方支付平台进行，使用者须同意第三方支付条款。
•已提交之订单在未获接纳前可申请取消，成功交易如有退款、退换需求，须依专案政策申请。
•部分付款需透过第三方支付平台进行，使用者须同意第三方支付条款。
•已提交之订单在未获接纳前可申请取消，成功交易如有退款、退换需求，须依专案政策申请。
7.退换及退款
•除指定福利、活动、课程外，所有商品或服务如无特别说明，一律不设退换或退款。
•退换申请需于指定期内提出，物品必须保持未使用原状，并依指示处理。
•退换申请需于指定期内提出，物品必须保持未使用原状，并依指示处理。
8.知识产权
•所有平台内容、介面、商标、LOGO、资料、图片均属工联会及授权单位所有.
•未经授权，不得作任何形式复制、修改、分发或用于商业用途。
•用户上载内容须符合法规，并授予工联会于平台刊载或宣传之非独家使用权。
•未经授权，不得作任何形式复制、修改、分发或用于商业用途。
•用户上载内容须符合法规，并授予工联会于平台刊载或宣传之非独家使用权。
9.连结第三方网站
•本网站或APP可能包含外部连结，该等第三方的内容、政策与工联会无关。
•用户须自行审慎查阅第三方条款及细则，工联会概不承担因连结内容所引致任何损失或法律责任.
•用户须自行审慎查阅第三方条款及细则，工联会概不承担因连结内容所引致任何损失或法律责任.
10.服务及内容修订
•工联会有权随时修改、更新本条款及细则，修订后之条款于公告日起即时生效。
•用户继续使用本网站及服务，即表示同意最新版本之条款。
•用户继续使用本网站及服务，即表示同意最新版本之条款。
11.免责声明及法律责任
•工联会对网站、APP运作之持续性、完整性、安全性不作任何明示或暗示保证.
•用户须自负使用过程中产生之任何风险、损失，包括但不限于资料遗失、订单错误、奖赏或积分失效。
•工联会概不负责任何因第三方平台故障、技术问题或不可抗力事件造成的损害。
•用户须自负使用过程中产生之任何风险、损失，包括但不限于资料遗失、订单错误、奖赏或积分失效。
•工联会概不负责任何因第三方平台故障、技术问题或不可抗力事件造成的损害。
12.管辖法律及争议解决
•本条款及细则受香港特别行政区法律管辖。
•任何争议将提交香港特别行政区法院处理。
•任何争议将提交香港特别行政区法院处理。
13.联络方式
如对本条款及细则有任何查询、建议或申诉，请电邮：info@ftu.org.hk 或致电 3652 5700 联络工联会。
This English version of the Terms and Conditions is provided for convenience only and is a translation of the original Chinese version. In the event of any inconsistency or discrepancy between the English and Chinese versions, the Chinese version shall prevail and take precedence.
This English version of the Terms and Conditions is provided for convenience only and is a translation of the original Chinese version. In the event of any inconsistency or discrepancy between the English and Chinese versions, the Chinese version shall prevail and take precedence.
Hong Kong Federation of Trade Unions (FTU) Website Terms & Conditions
1. Acceptance of Terms
By registering, logging in, or using this website, app, and any FTU services (including but not limited to member platform, courses, benefits, activities, medical appointments, etc.), you acknowledge and agree to be bound by these Terms & Conditions as well as the Privacy Policy. Please read all terms carefully. If you do not agree to any part of these terms, you must immediately discontinue use of this website and all related services.
2. User Eligibility and Account Management
• Users must be at least 18 years old. For users under 18, parental or guardian consent is required for account registration and usage.
• Users are responsible for providing true, accurate, and up-to-date registration and contact information.
• FTU reserves the right to review, suspend, or terminate any account at its discretion, and may undertake account management actions for reasons of security or compliance, including but not limited to long-term inactivity, violations, or false information.
• Users are responsible for providing true, accurate, and up-to-date registration and contact information.
• FTU reserves the right to review, suspend, or terminate any account at its discretion, and may undertake account management actions for reasons of security or compliance, including but not limited to long-term inactivity, violations, or false information.
3. Scope of Services
• The website, app, and associated platforms provide services such as member management, payment, training courses, medical appointments, benefits redemption, and event registration.
• FTU and its authorized partners reserve the right to adjust, suspend, or terminate any service content at any time without prior notice.
• FTU and its authorized partners reserve the right to adjust, suspend, or terminate any service content at any time without prior notice.
4. User Responsibilities
• Users must properly safeguard account credentials and must not loan, transfer, sell, or exchange accounts to third parties.
• All information submitted, published, or communicated by users must be lawful and must not infringe upon third-party rights; users bear full legal responsibility for any violations.
• Users are strictly prohibited from engaging in any illegal, fraudulent, harassing, defamatory, or the dissemination of sensitive or inappropriate content on the platforms.
• If users suspect security breaches or account misuse, FTU must be notified immediately.
• All information submitted, published, or communicated by users must be lawful and must not infringe upon third-party rights; users bear full legal responsibility for any violations.
• Users are strictly prohibited from engaging in any illegal, fraudulent, harassing, defamatory, or the dissemination of sensitive or inappropriate content on the platforms.
• If users suspect security breaches or account misuse, FTU must be notified immediately.
5. Member Rights and Points
• Member accounts and points are for individual use only and may not be transferred or sold, but may be shared with family or designated recipients where permitted by the platform.
• Points, privileges, and benefits are not convertible to cash, and will expire or terminate upon account cancellation.
• FTU reserves the right to determine, modify, or terminate any points, rewards, or exclusive offers, including their rules and expiry dates.
• Points, privileges, and benefits are not convertible to cash, and will expire or terminate upon account cancellation.
• FTU reserves the right to determine, modify, or terminate any points, rewards, or exclusive offers, including their rules and expiry dates.
6. Transactions and Payments
• All online transactions, course registrations, and purchases are subject to the latest prices as displayed at the time of order.
• Certain payments must be processed via third-party payment platforms, and users agree to abide by the respective terms of these providers.
• Orders not yet accepted may be canceled upon request. For completed transactions, requests for refund or exchange must follow the relevant policies.
• Certain payments must be processed via third-party payment platforms, and users agree to abide by the respective terms of these providers.
• Orders not yet accepted may be canceled upon request. For completed transactions, requests for refund or exchange must follow the relevant policies.
7. Returns and Refunds
• Unless specifically stated, all goods or services (except designated benefits, activities, or courses) are non-returnable and non-refundable.
• Refund or exchange requests must be made within the specified period, and items must remain unused and in original condition as instructed.
• Refund or exchange requests must be made within the specified period, and items must remain unused and in original condition as instructed.
8. Intellectual Property
• All content, interfaces, trademarks, logos, data, and images on the platform are owned by FTU or its authorized entities.
• Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.
• Content uploaded by users must comply with legal requirements, and users grant FTU a non-exclusive right to publish or promote such content on the platform.
• Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.
• Content uploaded by users must comply with legal requirements, and users grant FTU a non-exclusive right to publish or promote such content on the platform.
9. Links to Third-Party Websites
• This website or app may include links to external third-party sites, the content and policies of which are not controlled by FTU.
• Users must exercise independent judgment when reviewing third-party terms; FTU disclaims all liability for losses or legal claims arising from the use of such links or content.
• Users must exercise independent judgment when reviewing third-party terms; FTU disclaims all liability for losses or legal claims arising from the use of such links or content.
10. Amendments to Service and Content
• FTU reserves the right to amend or update these Terms & Conditions at any time. Revised terms take effect immediately upon announcement.
• Continued use of this website and services constitutes agreement to the latest version of the Terms.
• Continued use of this website and services constitutes agreement to the latest version of the Terms.
11. Disclaimer and Limitation of Liability
• FTU makes no express or implied guarantee regarding the continuity, completeness, or security of the website or app operation.
• Users assume all risks and losses arising during usage, including, but not limited to, data loss, order errors, reward or points forfeiture.
• FTU shall not be liable for any damages arising from third-party platform failures, technical issues, or force majeure events.
• Users assume all risks and losses arising during usage, including, but not limited to, data loss, order errors, reward or points forfeiture.
• FTU shall not be liable for any damages arising from third-party platform failures, technical issues, or force majeure events.
12. Governing Law and Dispute Resolution
• These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region.
• Any disputes arising shall be submitted to the courts of the Hong Kong Special Administrative Region.
• Any disputes arising shall be submitted to the courts of the Hong Kong Special Administrative Region.
13. Contact Information
For enquiries, feedback, or complaints regarding these Terms & Conditions, please email: info@ftu.org.hk or dial 3652 5700.